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If you are in the call center or contactcenter industry, you must have come across the term at least once. CTI is a technology using which contactcenters and call centers can integrate their telephony and business communication systems with their computer applications. million by 2028.
from 2021 to 2028. Starting from customer support and call center operations to marketing, sales, dataentry, administration, finance, and IT outsourcing, businesses can rely on this industry for a diverse array of services. As per a report , the global BPO market size was valued at $221.5
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