What Is Computer Telephony Integration (CTI)? An In-Depth Guide
Hodusoft
MAY 17, 2024
million by 2028. Increased Efficiency By integrating telephony systems with computer systems, CTI automates repetitive tasks, such as call routing and data entry, reducing the time agents spend on administrative tasks and allowing them to focus more on customer interaction. percent from USD 2071.7 million in 2022 to USD 5547.4
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