Ameyo Callversations

OCTOBER 27, 2021

Customer Relationship Management (CRM) software is considered to be the heart of every growing business. The CRM software market is one of the largest and fastest-growing markets in the world. Here’s something to ponder: The global CRM market is projected to grow from $58.04 billion in 2028. billion in 2028.

CRM 52

CRM Social Media Customer Relationship Management Sales 52

Aquire

JANUARY 6, 2022

Chatbots can be housed in a number of different places — including your company website, app, or social media accounts, and can also be accessed through popular messaging apps, such as Messenger and WhatsApp, SMS, and even email. The chatbot market is expected to grow nearly 25 percent by 2028 thanks to enterprise business use.

Social Media 98

Social Media Artificial Intelligence Retail AI 98

Aquire

JANUARY 6, 2022

percent from 2021 to 2028, and reach a whopping $24.4 billion by 2028, according to Meticulous Research. For example, Acquire’s video chat tool is seamlessly integrated with an array of customer experience solutions, including live chat, chatbots, shared inbox, social media, cobrowsing tech, and more. billion by 2027.

Customer Service 98

Customer Service Social Media Technology Technology 98

Hodusoft

NOVEMBER 22, 2023

BPOs , also popular as outsourcing customer service companies specialize in handling customer queries in real-time through voice, email, chat, telephone, social media, and various other channels. By 2028, it is expected to reach USD 34570.73 during the forecast period 2022-2028.

Contact Center 52

Contact Center Omnichannel Social Media Compliance 52

Hodusoft

MARCH 3, 2022

between 2021-2028 as per Grand View Research. Agents should have easy access to data from other software such as CRM (Customer Relationship Management) to understand the customer journey with your business so far. billion in 2020 is expected to grow at a CAGR of 21.1% Integrations: Call centers do not operate in isolation.

E-commerce 52

E-commerce Social Media Omnichannel Healthcare 52

SurveySensum

SEPTEMBER 5, 2024

from 2021 to 2028. Credit risk assessment : AI improves credit risk management by evaluating the creditworthiness of customers by not only assessing traditional data but also alternative data like spending patterns, social media activities, and geolocation.

Close the Loop 52

Close the Loop Customer Experience Omnichannel Machine Learning 52

Hodusoft

MAY 17, 2024

million by 2028. Integration with CRM Systems CTI seamlessly integrates with Customer Relationship Management (CRM) systems, allowing agents to access customer data and interaction history in one centralized location. percent from USD 2071.7 million in 2022 to USD 5547.4 How Does CTI Work?

Contact Center 52

Contact Center CRM Compliance Customer Relationship Management 52