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AI in the Workplace: Transforming Customer and Employee Experience

eglobalis

AI-driven insights into employee sentiment foster well-being, directly boosting customer satisfaction through improved service. As organizations aim to boost productivity, engagement and overall satisfaction, AI technologies are becoming essential tools. Enhanced well-being.

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Increase ROI of BPO with Omnichannel Contact Center Software

Hodusoft

BPOs , also popular as outsourcing customer service companies specialize in handling customer queries in real-time through voice, email, chat, telephone, social media, and various other channels. As per a report , in 2022, the Global Customer Service BPO Market size was USD 22598.82 By 2028, it is expected to reach USD 34570.73

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10 Effective Ways to Reduce Costs in Your BPO Contact Center

Hodusoft

BPOs offer a comprehensive range of services, including but not limited to customer support and sales. As per a report , the customer care BPO market is estimated to rise from US$22,598.82 million by 2028; it is likely to record a CAGR of 7.5% from 2023 to 2028. million in 2022 to US$34, 570.73

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Customer Service Video Chat: The Ultimate Guide

Aquire

percent from 2021 to 2028, and reach a whopping $24.4 billion by 2028, according to Meticulous Research. For comparison, the live chat market — which is one of the most popular customer support solutions — is expected to reach $1.28 Higher customer satisfaction. billion by 2027. This is a big one.

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Generation X: What Makes This Awesome Generation Different and Valuable

CSAT.AI

Gen X is set to outnumber Boomers by 2028 and already make up 62% worldwide business leaders. To connect with this customer segment businesses need to take a page from their book and be adaptable too, learning the preferences, values and habits that make them different.

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Don’t Let Challenges Sink Your BPO! Navigate with HoduSoft

Hodusoft

from 2021 to 2028. The inability to maintain a better customer experience can lead to increased customer churn, lost business opportunities, and harm to long-term client relationships. As per a report , the global BPO market size was valued at $221.5 billion in 2019 and is expected to grow at a CAGR of 7.4%

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Bad Bot vs Good Customer Service

CSAT.AI

through 2028. Chat Bot Evolution. Bots are here to stay. In 2020 the estimated value of the chatbot market worldwide was already 430.9 million USD with yearly compound growth expected to be 24.9% There is a bot for almost everything now. As funny as some bot fails are, a bad bot poses a threat to your company’s reputation when it fails.