30 Chatbot Statistics That Will Define Customer Experience in 2021 and Beyond
Aquire
APRIL 26, 2021
You may know this already: the adoption of chatbots has been steadily on the rise for years now, as they’ve been helping businesses — not only increase conversions and sales — but also improve customer experience and customer satisfaction. . percent from 2021 to 2028. Gartner ). GrandView Research ). Juniper Research ).
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