eglobalis

OCTOBER 30, 2024

AI-driven insights into employee sentiment foster well-being, directly boosting customer satisfaction through improved service. As organizations aim to boost productivity, engagement and overall satisfaction, AI technologies are becoming essential tools. Enhanced well-being.

AI 482

AI Outlook Customer Satisfaction Technology 482

Aquire

JANUARY 6, 2022

percent from 2021 to 2028, and reach a whopping $24.4 billion by 2028, according to Meticulous Research. For comparison, the live chat market — which is one of the most popular customer support solutions — is expected to reach $1.28 Higher customer satisfaction. billion by 2027. This is a big one.

Customer Service 98

Customer Service Social Media Technology Technology 98

CSAT.AI

MARCH 15, 2023

These events had a lasting impact on Generation X, shaping their views and opening them to technology and innovation. Gen X is set to outnumber Boomers by 2028 and already make up 62% worldwide business leaders. Brands benefit from transparent, authentic and realistic presentation when connecting with Gen X.

Sentiment Analysis 100

Sentiment Analysis Gaming Technology Technology 100

Hodusoft

NOVEMBER 22, 2023

BPOs , also popular as outsourcing customer service companies specialize in handling customer queries in real-time through voice, email, chat, telephone, social media, and various other channels. As per a report , in 2022, the Global Customer Service BPO Market size was USD 22598.82 By 2028, it is expected to reach USD 34570.73

Contact Center 52

Contact Center Omnichannel Social Media Compliance 52

Hodusoft

OCTOBER 19, 2023

BPOs offer a comprehensive range of services, including but not limited to customer support and sales. As per a report , the customer care BPO market is estimated to rise from US$22,598.82 million by 2028; it is likely to record a CAGR of 7.5% from 2023 to 2028. million in 2022 to US$34, 570.73

Contact Center 52

Contact Center Predictive Analytics Non-Profits Customer Satisfaction 52

Hodusoft

MARCH 21, 2024

from 2021 to 2028. Globally, the BPO industry plays a pivotal role in driving efficiency, agility, and competitiveness thanks to its resilience, adaptability, and focus on innovation. HoduCC- Omnichannel CX Suite is one such innovative solution offered by HoduSoft. As per a report , the global BPO market size was valued at $221.5

Omnichannel 52

Omnichannel Contact Center Social Media Data Entry 52