Aquire

JANUARY 6, 2022

percent from 2021 to 2028, and reach a whopping $24.4 billion by 2028, according to Meticulous Research. For comparison, the live chat market — which is one of the most popular customer support solutions — is expected to reach $1.28 Higher customer satisfaction. Ensure customers know they have a video option.

Customer Service 98

Customer Service Social Media Technology Technology 98

Aquire

JANUARY 27, 2022

Improving customer satisfaction is a primary focus for many companies. It can have a litany of positive effects for your business: everything from reduced customer churn and better customer loyalty, through to increased word-of-mouth marketing. Actively seek feedback across the entire customer journey.

Customer Satisfaction 52

Customer Satisfaction Social Media Omnichannel Net Promoter Score 52

Aquire

JANUARY 24, 2022

You may know this already: the adoption of chatbots has been steadily on the rise for years now, as they’ve been helping businesses — not only increase conversions and sales — but also improve customer experience and customer satisfaction. percent from 2021 to 2028. How does your CX strategy stack up? Gartner ).

Real Estate 98

Real Estate Healthcare AI Artificial Intelligence 98

CSAT.AI

MARCH 15, 2023

Gen X is set to outnumber Boomers by 2028 and already make up 62% worldwide business leaders. To connect with this customer segment businesses need to take a page from their book and be adaptable too, learning the preferences, values and habits that make them different.

Sentiment Analysis 100

Sentiment Analysis Gaming Technology Technology 100

Hodusoft

NOVEMBER 22, 2023

BPOs , also popular as outsourcing customer service companies specialize in handling customer queries in real-time through voice, email, chat, telephone, social media, and various other channels. As per a report , in 2022, the Global Customer Service BPO Market size was USD 22598.82

Contact Center 52

Contact Center Omnichannel Social Media Compliance 52

Hodusoft

OCTOBER 19, 2023

BPOs offer a comprehensive range of services, including but not limited to customer support and sales. As per a report , the customer care BPO market is estimated to rise from US$22,598.82 million by 2028; it is likely to record a CAGR of 7.5% from 2023 to 2028. million in 2022 to US$34, 570.73

Contact Center 52

Contact Center Predictive Analytics Non-Profits Customer Satisfaction 52

Hodusoft

MARCH 21, 2024

from 2021 to 2028. The inability to maintain a better customer experience can lead to increased customer churn, lost business opportunities, and harm to long-term client relationships. Its omnichannel capability allows customers to interact with BPOs seamlessly through their preferred channels.

Omnichannel 52

Omnichannel Contact Center Social Media Data Entry 52