eglobalis

OCTOBER 30, 2024

According to Gartner, by 2028 enterprises will improve productivity by replacing 60% of SaaS workplace applications that lack AI-driven capabilities. Employee Experience: A Growing Priority Enhancing the employee experience is crucial for attracting and retaining top talent, fostering innovation and driving organizational success.

AI 482

AI Outlook Customer Satisfaction Technology 482

CSAT.AI

MARCH 15, 2023

These events had a lasting impact on Generation X, shaping their views and opening them to technology and innovation. Gen X is set to outnumber Boomers by 2028 and already make up 62% worldwide business leaders. Brands benefit from transparent, authentic and realistic presentation when connecting with Gen X.

Sentiment Analysis 100

Sentiment Analysis Gaming Technology Technology 100

Aquire

JANUARY 6, 2022

percent from 2021 to 2028, and reach a whopping $24.4 billion by 2028, according to Meticulous Research. The good news is, even if customers don’t end up using video chat, just knowing you’re innovative and care about experiences enough to have it in the first place is a great way to earn their trust. billion by 2027.

Customer Service 98

Customer Service Social Media Technology Technology 98

Aquire

NOVEMBER 17, 2021

percent annually from 2021 to 2028. You can implement them on a small scale first to gauge your audience’s reactions and build your brand image as innovative and customer-centric. . Like IKEA has done, using augmented reality can help your brand appear more innovative and technologically savvy. This is good news.

Retail 98

Retail Customer Experience B2C Omnichannel 98

Hodusoft

NOVEMBER 22, 2023

By 2028, it is expected to reach USD 34570.73 during the forecast period 2022-2028. This innovative technology unifies communication channels, improves operational efficiency, and provides valuable insights through data, empowering BPOs to exceed customer expectations. million, with a compound annual growth rate (CAGR) of 7.5%

Contact Center 52

Contact Center Omnichannel Social Media Compliance 52

Hodusoft

OCTOBER 19, 2023

million by 2028; it is likely to record a CAGR of 7.5% from 2023 to 2028. Innovation and Process Improvement: Well-trained and highly motivated employees are more likely to contribute to process improvement and innovation. As per a report , the customer care BPO market is estimated to rise from US$22,598.82

Contact Center 52

Contact Center Predictive Analytics Non-Profits Customer Satisfaction 52

Gainsight

OCTOBER 10, 2023

by 2028, up from $6.8b That level of innovation is right around the corner. If you’re ready to bring your digital academy to life, you’ll want to back it up with an innovative LMS from Northpass. There’s no question: AI is on fire. That’s an increase of more than 1,700%. AI-powered content creation is already here.

Education 52

Education AI Artificial Intelligence Healthcare 52