Hodusoft

NOVEMBER 22, 2023

Increase ROI of BPO with Omnichannel Contact Center Software Excellent customer service is just as important as excellent marketing efforts. One such tool is omnichannel contact center software. In this blog post, we will delve into the role of omnichannel contact center software in increasing the ROI of BPOs.

Contact Center 52

Contact Center Omnichannel Social Media Compliance 52

Aquire

JANUARY 6, 2022

percent from 2021 to 2028, and reach a whopping $24.4 billion by 2028, according to Meticulous Research. For example, Acquire’s video chat tool is seamlessly integrated with an array of customer experience solutions, including live chat, chatbots, shared inbox, social media, cobrowsing tech, and more. billion by 2027.

Customer Service 98

Customer Service Social Media Technology Technology 98

Aquire

NOVEMBER 17, 2021

percent annually from 2021 to 2028. You just need a few smart moves to optimize your website and omnichannel strategy. Omnichannel is the future. As a smaller business, you may have the advantage in this aspect — consider implementing a digital customer experience platform and grow into an omnichannel business.

Retail 98

Retail Customer Experience B2C Omnichannel 98

Aquire

JANUARY 24, 2022

percent from 2021 to 2028. This means more and more businesses will deploy chatbots in the next few years, especially via messaging apps or social media platforms (remember Facebook once said there were over 300,000 bots on Messenger alone). Gartner ). The global chatbot market size was estimated at $430.9 GrandView Research ).

Real Estate 98

Real Estate Healthcare AI Artificial Intelligence 98

Hodusoft

MARCH 21, 2024

from 2021 to 2028. HoduSoft offers HoduCC- Omnichannel CX Suite, designed to enhance BPO operations. HoduSoft Presents HoduCC-Omnichannel CX Suite for BPOs As mentioned above, HoduSoft offers various innovative solutions, empowering BPOs to overcome their key challenges and flourish in today’s competitive environment.

Omnichannel 52

Omnichannel Contact Center Social Media CX 52

Hodusoft

MARCH 3, 2022

between 2021-2028 as per Grand View Research. Omnichannel support: Convenience is above everything else for the new-age customer. Though phone communication is the most preferred, Gen-Z and millennials may prefer to get customer support through chat, social media, and other alternate channels.

E-commerce 52

E-commerce Social Media Omnichannel Healthcare 52

SurveySensum

SEPTEMBER 5, 2024

Customers also expect 24/7 omnichannel access to customer support, which has encouraged banks to invest heavily in digital infrastructures and technical integrations to support this operational advancement. from 2021 to 2028. This shift towards digital isn’t just a trend – it’s a transformation of the banking industry.

Close the Loop 52

Close the Loop Customer Experience Omnichannel Machine Learning 52