Hodusoft

MARCH 21, 2024

from 2021 to 2028. HoduCC-Omnichannel CX Suite is a cutting-edge platform that seamlessly integrates voice, chat, email, social media, and various other channels to deliver a unified and personalized experience. As per a report , the global BPO market size was valued at $221.5

Omnichannel 52

Omnichannel Contact Center Social Media Data Entry 52

Hodusoft

MARCH 3, 2022

between 2021-2028 as per Grand View Research. Though phone communication is the most preferred, Gen-Z and millennials may prefer to get customer support through chat, social media, and other alternate channels. billion in 2020 is expected to grow at a CAGR of 21.1%

E-commerce 52

E-commerce Social Media Omnichannel Healthcare 52

Aquire

JANUARY 24, 2022

percent from 2021 to 2028. This means more and more businesses will deploy chatbots in the next few years, especially via messaging apps or social media platforms (remember Facebook once said there were over 300,000 bots on Messenger alone). Gartner ). The global chatbot market size was estimated at $430.9 GrandView Research ).

Healthcare 98

Healthcare Real Estate AI Artificial Intelligence 98

Hodusoft

OCTOBER 19, 2023

million by 2028; it is likely to record a CAGR of 7.5% from 2023 to 2028. Various communication channels like voice, chat, email, and social media can be used to reach and interact with customers. BPOs offer a comprehensive range of services, including but not limited to customer support and sales.

Contact Center 52

Contact Center Predictive Analytics Non-Profits Customer Satisfaction 52

Aquire

NOVEMBER 17, 2021

percent annually from 2021 to 2028. This includes simple things like having clear and generous return policies, extended warranties, or responding to social media complaints quickly and consistently. It has been years since Gartner first reported that most companies started competing primarily on CX. This is good news.

Retail 98

Retail B2C Customer Experience Omnichannel 98

Hodusoft

MAY 17, 2024

million by 2028. The various communication channels are: voice calls video calls emails chat messages social media interactions It empowers agents to simultaneously handle multiple customer interactions irrespective of the channel. percent from USD 2071.7 million in 2022 to USD 5547.4 How Does CTI Work?

Contact Center 52

Contact Center CRM Compliance Customer Relationship Management 52

SurveySensum

NOVEMBER 7, 2023

billion by 2028. Multi-Channel Approach: Engage users via various channels, including email, push notifications, in-app messages, and social media. Provide Multichannel Surveys: Offer multiple channels for users to give feedback, including in-app forms, email, and social media.

Customer Experience 52

Customer Experience E-commerce Start-ups Social Media 52

ProProfs

DECEMBER 22, 2021

billion in 2028 at a CAGR of 18.7%. Leverage the social media sharing feature in an LMS so that learners find your quizzes more easily. You can also embed them on your website or share on social media. In fact: The LMS market is projected to grow from USD 13.38 billion in 2021 to USD 44.49

Education 52

Education Compliance Non-Profits E-commerce 52

Aquire

JANUARY 27, 2022

For example, 42 percent of social media users expect a response within an hour of their post or message, 32 percent expect a response within 30 minutes, and 11 percent expect a response immediately. percent from 2021 to 2028. Related: How Companies Use Social Media for Customer Service. Improve response times.

Customer Satisfaction 52

Customer Satisfaction Social Media Omnichannel Net Promoter Score 52