Smart Customer Service

DECEMBER 19, 2022

FMI expects the worldwide contact center software market to grow at a rate of 10.8 percent for the next seven years and on-premises solutions to continue their dominance.

Contact Center 52

Contact Center 52

DMG Consulting

SEPTEMBER 6, 2024

Revenue from CAI implementations is expected to grow by more than 200% in 2025 and 2026, and at least 100% in the following three years, 2027 – 2029. DMG estimates the total addressable market (TAM) for CAI solutions is immense, as over 95% of companies are using outdated IVR systems.

AI 48

AI Contact Center Artificial Intelligence Innovation 48

Hodusoft

OCTOBER 2, 2024

billion by 2029. percent from 2022 to 2029. Market Size As per a recent report , the global AI in the healthcare market, which was valued at USD 16.3 billion in 2022, is expected to reach USD 173.55 Adoption The adoption rate of AI tools is going to increase in the healthcare sector.

Healthcare 52

Healthcare AI Contact Center Unstructured Data 52

Comm100

JUNE 12, 2023

According to reports, the machine learning industry will reach nearly $210 billion by 2029, and AI chatbots are partially responsible for fueling this growth. An AI chatbot can comprehend human language, whether spoken or written and generate responses accordingly.

AI 52

AI Customer Experience Artificial Intelligence Machine Learning 52

Hodusoft

DECEMBER 4, 2024

billion by 2029. As per a recent report published by MarketsAndMarkets, the global managed services market is estimated to grow at a compound annual growth rate (CAGR) of 6.9 percent, from USD 365.33 billion in 2024 to USD 511.03 As the market grows, so does the competition.

Invoicing 52

Invoicing Customer Satisfaction Compliance Engineering 52

SurveySensum

JULY 24, 2023

Elevating Customer Journey With Phygital Experiences According to a survey conducted by Statista on Retail Technology , the global market of such virtual fitting rooms would climb up to 15 billion USD by 2029. Imagine stepping into a store where the physical and digital worlds collide, creating an extraordinary interactive experience.

Retail 52

Retail E-commerce Customer Experience Social Media 52

Hodusoft

AUGUST 21, 2024

billion by 2029. Robust Revenue Growth As per data published in Statista, the revenue in the BPO market is projected to grow at a compounded annual growth rate of 8.76 percent, from USD 7.19 billion in 2024 to USD 10.94

Data Entry 52

Data Entry Contact Center Legal Government 52