DMG Consulting

MAY 27, 2025

The report provides a comprehensive analysis of conversational artificial intelligence (CAI)-based platforms that are transforming the way companies and agents engage with their customers, driving significant improvements in every aspect of the service experience. To order your copy of the Report, visit dmgconsult.com.

AI 48

AI Contact Center Artificial Intelligence Healthcare 48

SurveySensum

JULY 24, 2023

Customers want to experience all the cool trends but also want their needs and expectations to be met. According to Salesforce Customer Engagement Research 2022 , 73% of customers expect companies to understand their unique needs and expectations. It’s like they know us better than we know ourselves!

Retail 52

Retail E-commerce Customer Experience Social Media 52

SurveySensum

JULY 20, 2023

By gaining insights into customer behavior, preferences, and pain points, retailers can create personalized experiences, anticipate customer needs, and provide solutions that exceed their expectations. According to a study conducted by Salesforce , 76% of customers expect companies to understand their needs and expectations.

Retail 52

Retail Customer Feedback CX Social Media 52

Aquire

JANUARY 16, 2022

Customers expect chatbots to help them with practical issues, such as getting a quick answer in an emergency or finding a human assistant. They can use surveys or communicate with customers to register complaints or wishes, thus helping capture the voice of the customer. . Florence, the AI-powered health assistant.

Government 52

Government Healthcare Retail AI 52