DMG Consulting

SEPTEMBER 6, 2024

The report provides a comprehensive analysis of the dynamic and accelerating conversational artificial intelligence (CAI) sector. Revenue from CAI implementations is expected to grow by more than 200% in 2025 and 2026, and at least 100% in the following three years, 2027 – 2029.

AI 48

AI Contact Center Artificial Intelligence Innovation 48

Hodusoft

OCTOBER 2, 2024

At HoduSoft, we engineer AI-powered call and contact center software as well as an omnichannel CX suite , especially for healthcare organizations of various types and sizes. billion by 2029. percent from 2022 to 2029. percent from 2022 to 2029. billion in 2022, is expected to reach USD 173.55

Healthcare 52

Healthcare AI Contact Center Unstructured Data 52

Hodusoft

AUGUST 21, 2024

After 2022, rapid advances in artificial intelligence (AI) and generative AI led to the development of chatbots and automated customer service tools. billion by 2029. The integration of cloud computing into BPO services also proved to be a game changer. That improved user interaction and support on social media platforms.

Data Entry 52

Data Entry Contact Center Legal Government 52

SurveySensum

JULY 20, 2023

Collect omnichannel feedback in real-time Identify touchpoints with the most friction with journey-based dashboards Identify top trends and sentiments from thousand of feedback text analysis in just a few minutes. For example, adopting e-commerce platforms, or leveraging artificial intelligence to personalize customer experiences.

Retail 52

Retail Customer Feedback CX Social Media 52