Smart Customer Service

DECEMBER 19, 2022

FMI expects the worldwide contact center software market to grow at a rate of 10.8 percent for the next seven years and on-premises solutions to continue their dominance.

Contact Center 52

Contact Center 52

DMG Consulting

SEPTEMBER 6, 2024

CAI solutions are ushering in a wave of high-quality productivity improvements in contact centers and service operations and are starting to be rolled out in other enterprise departments. Revenue from CAI implementations is expected to grow by more than 200% in 2025 and 2026, and at least 100% in the following three years, 2027 – 2029.

AI 48

AI Contact Center Artificial Intelligence Innovation 48

Hodusoft

OCTOBER 2, 2024

Whether it’s automating manual and repetitive tasks, scheduling appointments to route the huge volume of incoming calls, or providing fast contact resolution to callers, AI can work like magic for healthcare providers. billion by 2029. percent from 2022 to 2029. billion in 2022, is expected to reach USD 173.55

Healthcare 52

Healthcare AI Contact Center Unstructured Data 52

Hodusoft

AUGUST 21, 2024

We salute BPO companies of all sizes for their valuable contribution and dedication, and we are proud to support them with our cutting-edge BPO contact center software and call center software to enhance their operations and customer experiences. billion by 2029. percent, from USD 7.19 billion in 2024 to USD 10.94

Data Entry 52

Data Entry Contact Center Legal Social Media 52

SurveySensum

JULY 24, 2023

– By automating contact centers and warehouses, retailers are able to provide quicker and more efficient service to customers. Embracing Automation and Self-Service Amid Staffing Shortages A trend that’s gaining traction in the retail industry is the ability to maintain top-notch service even with a smaller workforce.

Retail 52

Retail E-commerce Customer Experience Social Media 52

Hodusoft

DECEMBER 4, 2024

billion by 2029. As per a recent report published by MarketsAndMarkets, the global managed services market is estimated to grow at a compound annual growth rate (CAGR) of 6.9 percent, from USD 365.33 billion in 2024 to USD 511.03 As the market grows, so does the competition.

Invoicing 52

Invoicing Customer Satisfaction Compliance Engineering 52

Hodusoft

JUNE 7, 2023

billion by 2029. In 2022, it stood at USD 14.69 billion and is expected to touch USD 16.49 billion in 2023, growing at a compound annual growth rate of 12.3 It’s expected to reach USD 23.98 This blog post discusses everything about SIP and everything related to it, including what is Session Initiation Protocol, VoIP, and more.

Transportation 52

Transportation Start-ups Engineering Technology 52