DMG Consulting

SEPTEMBER 6, 2024

CAI solutions are ushering in a wave of high-quality productivity improvements in contact centers and service operations and are starting to be rolled out in other enterprise departments. Revenue from CAI implementations is expected to grow by more than 200% in 2025 and 2026, and at least 100% in the following three years, 2027 – 2029.

AI 48

AI Contact Center Artificial Intelligence Innovation 48

Hodusoft

OCTOBER 2, 2024

Whether it’s automating manual and repetitive tasks, scheduling appointments to route the huge volume of incoming calls, or providing fast contact resolution to callers, AI can work like magic for healthcare providers. billion by 2029. percent from 2022 to 2029. billion in 2022, is expected to reach USD 173.55

Healthcare 52

Healthcare AI Contact Center Unstructured Data 52

Hodusoft

AUGUST 21, 2024

We salute BPO companies of all sizes for their valuable contribution and dedication, and we are proud to support them with our cutting-edge BPO contact center software and call center software to enhance their operations and customer experiences. billion by 2029. percent, from USD 7.19 billion in 2024 to USD 10.94

Data Entry 52

Data Entry Contact Center Legal Government 52

SurveySensum

JULY 24, 2023

And to deliver that brands are diving deep into customer feedback and advanced technologies and are focusing on creating personalized experiences, targeted promotions, and even mind-blowing VR and AR shopping experiences. Retailers are jazzing up their fitting rooms with cutting-edge technologies. But wait, there’s more!

Retail 52

Retail E-commerce Customer Experience Social Media 52

Hodusoft

JUNE 7, 2023

A Complete Guide to Session Initiation Protocol (SIP) Session Initiation Protocol (SIP) is one of the most commonly used protocols in Voice over Internet Protocol (VoIP) technology. Since then, it has revolutionized real-time technology as we know it. billion by 2029. In 2022, it stood at USD 14.69 It’s expected to reach USD 23.98

Transportation 52

Transportation Start-ups Engineering Technology 52

Hodusoft

DECEMBER 4, 2024

billion by 2029. And technology can play a huge role in engaging customers and building lasting relationships. As per a recent report published by MarketsAndMarkets, the global managed services market is estimated to grow at a compound annual growth rate (CAGR) of 6.9 percent, from USD 365.33 billion in 2024 to USD 511.03

Invoicing 52

Invoicing Customer Satisfaction Compliance Engineering 52

Aquire

JANUARY 16, 2022

Chatbot technology can be there for them around the clock. Clinic or hospital contact centers don’t get overwhelmed with basic queries, and patients can get quick answers about topics that worry them. Offering 24/7 support. When your human support agents are off the clock, your customers keep buying.

Government 52

Government Healthcare Retail AI 52