Remove 2029 Remove Customer Expectations Remove Social Media
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Top Retail Customer Experience Trends to Watch in 2023

SurveySensum

Customers want to experience all the cool trends but also want their needs and expectations to be met. According to Salesforce Customer Engagement Research 2022 , 73% of customers expect companies to understand their unique needs and expectations.

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How to Enhance CX in Retail With Customer Feedback?

SurveySensum

Understand customers’ preferences by gathering customer feedback and identifying ways to generate interest in the category. Utilize various channels such as digital advertising, social media, etc to raise visibility and engage potential customers. Simple, by asking your customers.

Retail 52