Hodusoft

DECEMBER 4, 2024

As per a recent report published by MarketsAndMarkets, the global managed services market is estimated to grow at a compound annual growth rate (CAGR) of 6.9 billion by 2029. With rising competition in the MSP space, customer engagement becomes a crucial differentiator. percent, from USD 365.33 billion in 2024 to USD 511.03

Invoicing 52

Invoicing Compliance Customer Satisfaction Engineering 52

Smart Customer Service

DECEMBER 19, 2022

FMI expects the worldwide contact center software market to grow at a rate of 10.8 percent for the next seven years and on-premises solutions to continue their dominance.

Contact Center 52

Contact Center 52

Hodusoft

OCTOBER 2, 2024

Boosting Patient Satisfaction “The impact of Al on the customer service function cannot be overstated.” ” The quote by Drew Kraus, VP Analyst at Gartner, is so true in the present time, especially in the context of customer satisfaction. billion by 2029. percent from 2022 to 2029.

Healthcare 52

Healthcare AI Contact Center Unstructured Data 52

Comm100

JUNE 12, 2023

Chatbots can produce automated responses to frequently asked questions, reducing the wait time and cost of hiring a customer service agent to respond to customer inquiries. And when a company has customers logging in all over the globe, customer service questions may come in at all times, day or night.

AI 52

AI Customer Experience Artificial Intelligence Machine Learning 52

Hodusoft

AUGUST 21, 2024

After 2022, rapid advances in artificial intelligence (AI) and generative AI led to the development of chatbots and automated customer service tools. Navigate with HoduSoft Read More Services Offered by the Indian BPO Industry The Indian BPO industry offers a wide range of services to global companies. billion by 2029.

Contact Center 52

Contact Center Legal Data Entry Social Media 52

SurveySensum

JULY 20, 2023

Improving Digital Retail Experience Customer Churn Category Growth Addressing Cart Abandonment Brand Reputation Improving In-Store Retail Customer Experience In-store Customer Churn High CLV Customers are Spending Less Why is That One Store Not Working? STEP 3: Take action Take action to address these concerns.

Retail 52

Retail Customer Feedback CX Social Media 52

Aquire

JANUARY 16, 2022

Customers expect chatbots to help them with practical issues, such as getting a quick answer in an emergency or finding a human assistant. Chatbot use cases for customer service and support. Customers can get instant support from your chatbot, especially when there’s an emergency or if it’s after hours.

Government 52

Government Healthcare Retail AI 52