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Top Retail Customer Experience Trends to Watch in 2023

SurveySensum

Elevating Customer Journey With Phygital Experiences According to a survey conducted by Statista on Retail Technology , the global market of such virtual fitting rooms would climb up to 15 billion USD by 2029. Another aspect of seamless omnichannel experiences is the integration of customer data and personalization.

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The Rise of India’s BPO Industry: Key Factors Driving Success

Hodusoft

During the late 2000s, some popular social media platforms such as Facebook, Pinterest, Tumblr, and others gained popularity in India. That improved user interaction and support on social media platforms. billion by 2029. For the financial year 2006, the services provided by the industry were worth USD 7.2

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How to Enhance CX in Retail With Customer Feedback?

SurveySensum

Utilize various channels such as digital advertising, social media, etc to raise visibility and engage potential customers. Collect omnichannel feedback in real-time Identify touchpoints with the most friction with journey-based dashboards Identify top trends and sentiments from thousand of feedback text analysis in just a few minutes.

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