Lumoa

SEPTEMBER 30, 2022

Big data, which is the vast amount of information collected from different customer touchpoints, has already fueled the growth of the financial industry. . Today, technologies like Artificial Intelligence or AI (more on this later) have allowed banks to digest huge amounts of data and detect user behavior patterns. .

Customer Experience 94

Customer Experience Artificial Intelligence Outlook CX 94

CSAT.AI

JANUARY 22, 2020

Tech tools are expected to be a huge part of the future of CX, artificial intelligence fueled tech in particular. Sas sponsored the study “ Experience 2030: The Future of Customer Experience.” ” The study showed between 53% and 83% of brands investing in AI, holographic and/or AR/VR tools to improve CX.

CX 52

CX Customer Service Customer Journey Map Sentiment Analysis 52

SurveySensum

JULY 20, 2023

Failing to understand this will lead to a further decline in customer satisfaction , negative word-of-mouth, and potential churn. You can gain a better understanding of any challenges or concerns that high CLV customers may be facing that you may be aware of. Thus it improves the overall customer experience.

Retail 52

Retail Customer Feedback CX Social Media 52

Intercom

DECEMBER 14, 2023

If you haven’t noticed already, chances are you’re going to pick up a bit of a theme here – 2023 was the year AI changed everything. It’s been an incredibly exciting year – and we have big plans for the year ahead, as we continue to tell extraordinary stories from the frontlines of the AI revolution. Here’s Fergal Reid.

AI 98

AI Start-ups Legal Technology 98