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This article addresses and counters the unfounded predictions by some that customer experience will disappear by 2030, made by individuals more focused on garnering attention than on providing quality content on Linkedin. Customer experience is not disappearing by 2030. AI enhances, doesnt replace.
From a business perspective, 69 % of decision-makers see self-service as a significant part of their service strategy. In 2019, Gartner stated that 91% of organizations plan to deploy AI in self-service within three years. Commbox self-service solutions allow your business to: Provide smart self-service using bots and navigators.
From a business perspective, 69 % of decision-makers see self-service as a significant part of their service strategy. In 2019, Gartner stated that 91% of organizations plan to deploy AI in self-service within three years. Commbox self-service solutions allow your business to: Provide smart self-service using bots and navigators.
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