Hodusoft

AUGUST 29, 2024

The Current State of AI in BPO Contact Centers Do you know Artificial Intelligence (AI) is currently the hottest trend in various industries? The market for AI is growing steadily with no signs of slowing down. What is AI? Definition and Types of AI What is Artificial Intelligence?

Contact Center 52

Contact Center AI Artificial Intelligence Compliance 52

VOZIQ

AUGUST 16, 2024

Businesses are eager to tap into the power of AI of late. According to a PwC study , AI is projected to contribute $15.7 trillion to the global economy by 2030. study (subscription required) highlighted that AI projects are taking twice as long to pivot from the planning stage to full-scale launches.

AI 40

AI Machine Learning Compliance Government 40

Intercom

DECEMBER 14, 2023

If you haven’t noticed already, chances are you’re going to pick up a bit of a theme here – 2023 was the year AI changed everything. It’s been an incredibly exciting year – and we have big plans for the year ahead, as we continue to tell extraordinary stories from the frontlines of the AI revolution. Here’s Fergal Reid.

AI 98

AI Start-ups Legal Technology 98

Hodusoft

MARCH 13, 2024

billion by 2030. BPO centers leverage advanced technologies, such as AI and chatbots , to streamline customer interactions. Implement AI, chatbots, and other advanced technologies to streamline customer support processes. percent from USD 90.57 billion in 2021 to USD 205.32

Contact Center 52

Contact Center Compliance Social Media AI 52

SugarCRM

MAY 19, 2022

Artificial intelligence (AI) has come a long way since buttons and formulas on an oversized computer. Today, AI is responsible for everything from smart assistants to manufacturing to self-driving cars—and sales and marketing have been early adopters. How will AI change the future of sales and marketing? AI in Sales.

AI 26

AI Sales Artificial Intelligence Manufacturing 26

Hodusoft

JANUARY 3, 2024

billion by 2030. Businesses can take advantage of the latest technologies, such as AI-driven analytics, chatbots, and integrations with other business applications, without the need for constant manual upgrades. As per a report released by Fortune Business Insights, the market size of global CCaaS is valued at USD 5.15

Contact Center 59

Contact Center Omnichannel Start-ups CRM 59

eglobalis

DECEMBER 4, 2024

In 2024, a bold and controversial claim suggested that customer experience (CX) would become irrelevant by 2030. While AI will undoubtedly enhance certain aspects of CX, this view oversimplifies the multifaceted nature of customer expectations and underestimates the continuous adaptation required to meet evolving demands in global markets.

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B2B Artificial Intelligence AI CX 417