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The Current State of AI in BPO Contact Centers

Hodusoft

The Current State of AI in BPO Contact Centers Do you know Artificial Intelligence (AI) is currently the hottest trend in various industries? The market for AI is growing steadily with no signs of slowing down. What is AI? Definition and Types of AI What is Artificial Intelligence?

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Why AI Projects Take Time To Deliver Value

VOZIQ

Businesses are eager to tap into the power of AI of late. According to a PwC study , AI is projected to contribute $15.7 trillion to the global economy by 2030. study (subscription required) highlighted that AI projects are taking twice as long to pivot from the planning stage to full-scale launches.

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How Will AI Change the Future of Sales and Marketing?

SugarCRM

Artificial intelligence (AI) has come a long way since buttons and formulas on an oversized computer. Today, AI is responsible for everything from smart assistants to manufacturing to self-driving cars—and sales and marketing have been early adopters. How will AI change the future of sales and marketing? AI in Sales.

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Optimizing Customer Support in the Financial Sector: How BPO Contact Centers Can Add Value

Hodusoft

billion by 2030. BPO centers leverage advanced technologies, such as AI and chatbots , to streamline customer interactions. Implement AI, chatbots, and other advanced technologies to streamline customer support processes. percent from USD 90.57 billion in 2021 to USD 205.32

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Everything You Need to Know About Contact Center as a Service (CCaaS)

Hodusoft

billion by 2030. Businesses can take advantage of the latest technologies, such as AI-driven analytics, chatbots, and integrations with other business applications, without the need for constant manual upgrades. As per a report released by Fortune Business Insights, the market size of global CCaaS is valued at USD 5.15

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How to Conduct New Employee Training: Tips and Strategies

ProProfs

By 2030, there will be a global human talent shortage to the tune of over 85 million people, which is roughly equivalent to Germany’s population. Equally important is that such programs are effective in educating new employees about workplace safety and security as a compliance requirement. AI-Powered Reporting. Job Rotation.

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2023 in review: Highlights from this year’s best conversations

Intercom

If you haven’t noticed already, chances are you’re going to pick up a bit of a theme here – 2023 was the year AI changed everything. It’s been an incredibly exciting year – and we have big plans for the year ahead, as we continue to tell extraordinary stories from the frontlines of the AI revolution. Here’s Fergal Reid.

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