Hodusoft

MARCH 13, 2024

billion by 2030. This blog explores the challenges faced by the financial industry, the role of BPO contact centers, and strategies to enhance customer support. Customization allows for a more personalized customer support experience. percent from USD 90.57 billion in 2021 to USD 205.32

Contact Center 52

Contact Center Compliance Social Media AI 52

Hodusoft

JANUARY 3, 2024

billion by 2030. That resulted in the innovation of cloud-based contact center software. Benefits of CCaaS Since its advent, CCaaS solutions have transformed the contact center sector and customer-facing businesses hugely. Improved customer experience Customer experience is extremely important for contact centers.

Contact Center 59

Contact Center Omnichannel Start-ups CRM 59

CSAT.AI

JANUARY 22, 2020

As we enter a new decade, customer experience is firmly positioned as a competitive advantage and something most companies are prioritizing. It’s never been more important to deliver a consistent, seamless experience for customers and to look towards the future to find innovative ways to meet their needs.” – Blake Morgan.

CX 52

CX Customer Service Customer Journey Map Sentiment Analysis 52

SurveySensum

JULY 20, 2023

The issues could be – declining product or service quality, lack of innovation or outdated offerings, unfavorable customer service experiences, or uncompetitive pricing compared to alternatives. Failing to understand this will lead to a further decline in customer satisfaction , negative word-of-mouth, and potential churn.

Retail 52

Retail Customer Feedback CX Social Media 52

Intercom

DECEMBER 14, 2023

If you haven’t noticed already, chances are you’re going to pick up a bit of a theme here – 2023 was the year AI changed everything. It’s been an incredibly exciting year – and we have big plans for the year ahead, as we continue to tell extraordinary stories from the frontlines of the AI revolution. Here’s Fergal Reid.

AI 98

AI Start-ups Legal Technology 98