SurveySensum

NOVEMBER 3, 2023

And yes, an efficient customer feedback platform tool is the key to it. So, before moving on to the trends, let’s have a glance at how AI can further enhance customer service. Nowadays customers expect swift and personalized responses, and AI is the key to meeting your demands while keeping businesses competitive.

Customer Service 52

Customer Service E-commerce AI Customer Satisfaction 52

Hodusoft

JANUARY 3, 2024

billion by 2030. After the COVID-19 pandemic, CCaaS solutions became a lifesaver for many companies and it enabled them to run their customer service operations remotely. Omnichannel experience The omnichannel experience that CCaaS solutions provide is one of the strongest USPs of this technology.

Contact Center 59

Contact Center Omnichannel Start-ups CRM 59

SurveySensum

JULY 20, 2023

Regularly monitor performance metrics , sales data, and customer feedback to assess the effectiveness of implemented strategies. Collect omnichannel feedback in real-time Identify touchpoints with the most friction with journey-based dashboards Identify top trends and sentiments from thousand of feedback text analysis in just a few minutes.

Retail 52

Retail Customer Feedback CX Social Media 52