Hodusoft

MARCH 13, 2024

billion by 2030. This blog explores the challenges faced by the financial industry, the role of BPO contact centers, and strategies to enhance customer support. Web chat, social media, email, text messages, instant messages, video calls, and more. Customization allows for a more personalized customer support experience.

Contact Center 52

Contact Center Compliance Social Media AI 52

SurveySensum

NOVEMBER 3, 2023

And yes, an efficient customer feedback platform tool is the key to it. So, before moving on to the trends, let’s have a glance at how AI can further enhance customer service. Nowadays customers expect swift and personalized responses, and AI is the key to meeting your demands while keeping businesses competitive.

Customer Service 52

Customer Service E-commerce AI Customer Satisfaction 52

Hodusoft

JANUARY 3, 2024

billion by 2030. Be it normal phone calls, video calls, text messages, live chats, email, or social media, CCaaS solutions can provide all these and more with just a click of a button. Improved customer experience Customer experience is extremely important for contact centers. Here are some of them: 1.

Contact Center 59

Contact Center Omnichannel Start-ups CRM 59

SurveySensum

JULY 20, 2023

Understand customers’ preferences by gathering customer feedback and identifying ways to generate interest in the category. Utilize various channels such as digital advertising, social media, etc to raise visibility and engage potential customers. Simple, by asking your customers.

Retail 52

Retail Customer Feedback CX Social Media 52