eglobalis

DECEMBER 4, 2024

In 2024, a bold and controversial claim suggested that customer experience (CX) would become irrelevant by 2030. While AI will undoubtedly enhance certain aspects of CX, this view oversimplifies the multifaceted nature of customer expectations and underestimates the continuous adaptation required to meet evolving demands in global markets.

B2B 325

B2B AI Artificial Intelligence CX 325

eglobalis

DECEMBER 17, 2024

Outdated metrics and strategies will be replaced by AI-driven innovations that promise to reshape how businesses interact with and anticipate the needs of their customers. From hyper-personalization to autonomous workflows, AI is delivering unprecedented opportunities while posing new challenges.

AI 276

AI CX Sentiment Analysis Net Promoter Score 276

CommBox

SEPTEMBER 20, 2021

In 2019, Gartner stated that 91% of organizations plan to deploy AI in self-service within three years. Meet Commbox – a leading AI-powered omnichannel customer communication platform offering multiple smart self-service solutions. 56% of customers prefer to message rather than call customer service. . Read the full case study.

AI 96

AI Customer Service B2C Real Estate 96

Execs In The Know

SEPTEMBER 14, 2022

Billion by 2030 . billion by 2030. . By interoperating closely with machine learning, intelligent automation, and artificial intelligence of all types, RPA can transact on any of a company’s systems in the same way as a human would by performing complex rule-based actions. . Market Volume Estimated to Grow to $23.9

Artificial Intelligence 98

Artificial Intelligence Machine Learning Technology Technology 98

Hodusoft

AUGUST 29, 2024

The Current State of AI in BPO Contact Centers Do you know Artificial Intelligence (AI) is currently the hottest trend in various industries? The market for AI is growing steadily with no signs of slowing down. What is AI? Definition and Types of AI What is Artificial Intelligence?

Contact Center 52

Contact Center AI Artificial Intelligence Compliance 52

CommBox

JANUARY 28, 2024

In 2019, Gartner stated that 91% of organizations plan to deploy AI in self-service within three years. Commbox Self-Service: Automate Over 50% of Your Customer Service Using AI-Powered Chatbots Meet Commbox – a leading AI-powered omnichannel customer communication platform offering multiple smart self-service solutions.

AI 52

AI Customer Service Real Estate B2C 52

VOZIQ

AUGUST 16, 2024

Businesses are eager to tap into the power of AI of late. According to a PwC study , AI is projected to contribute $15.7 trillion to the global economy by 2030. study (subscription required) highlighted that AI projects are taking twice as long to pivot from the planning stage to full-scale launches.

AI 40

AI Machine Learning Compliance Government 40