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The Future of Customer Experience in Banking in 2023

Lumoa

Today, technologies like Artificial Intelligence or AI (more on this later) have allowed banks to digest huge amounts of data and detect user behavior patterns. . The global financial outlook has become a source of stress for many consumers, especially the most recent post-pandemic projections.

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Customer Service Job Projections and New Bureau of Labor Statistics Report

CSAT.AI

However, in t heir Occupational Outlook Handbook for Customer Service Representatives, the BLS provides insight more specifically into customer service job projections in the US. The BLS Occupational Outlook Handbook projects little change in hiring for customer service agents from 2020 through 2030.