Intercom, Inc.

APRIL 1, 2021

This is Scale , Intercom’s podcast series on driving business growth through customer relationships. I know you’re at the helm of the foundation’s strategic plan, Wikimedia 2030. You need to think about what the hiring team looks like, the place you’re hiring from.

Start-ups 223

Start-ups Non-Profits Healthcare Technology 223

CommBox

SEPTEMBER 1, 2022

We’ve collected some of our proven best practices to deliver a great CX, and keep supporting your business growth without hiring new agents. By 2030, 85 million workers will be in shortage around the globe. To solve your agent shortage, you need to change the way you’re managing your customer communications. Calling all agents!

Artificial Intelligence 40

Artificial Intelligence Omnichannel AI Touchpoint 40

SurveySensum

JULY 20, 2023

Customer churn is bad for any type of business and just like break-ups in real life, it stings. Customer churn affects not only your business growth but also hampers your brand’s reputation. For example, adopting e-commerce platforms, or leveraging artificial intelligence to personalize customer experiences.

Retail 52

Retail Customer Feedback CX Social Media 52