DMG Consulting

JANUARY 3, 2020

The Hybrid Contact Center Workforce of 2030. It’s 2030, and one of your agents is making mistakes. This will be a relatively common issue in 10 years when contact centers and many other functions in organizations are staffed with a combination of humans, intelligent AI-enabled assistants, and robots.

Contact Center 96

Contact Center AI CRM Start-ups 96

Hodusoft

AUGUST 29, 2024

The Current State of AI in BPO Contact Centers Do you know Artificial Intelligence (AI) is currently the hottest trend in various industries? AI technology has drastically transformed the BPO contact centers industry by automating repetitive tasks, enabling intelligent routing, and providing real-time analytics.

Contact Center 52

Contact Center AI Artificial Intelligence Compliance 52

SurveySensum

JULY 20, 2023

For example, adopting e-commerce platforms, or leveraging artificial intelligence to personalize customer experiences. Retailers can automate contact centers and warehouses, enabling quicker and more efficient service. Moreover, retailers with complex products/services can offer self-service kiosks.

Retail 52

Retail Customer Feedback CX Social Media 52

Comm100

JANUARY 11, 2023

To remain competitive in the fight for customer service supremacy, many organizations now rely on automation and artificial intelligence (AI) in customer service. Customer service automation is the process of adding artificial intelligence (AI) into customer service operations to automate routine tasks and processes.

Customer Service 89

Customer Service Healthcare AI Artificial Intelligence 89

Intercom

DECEMBER 14, 2023

For listeners, HAL 9000 is a fictional artificial intelligence character, the main antagonist in Arthur C. It’s also an area where there’s been this huge shift to doing more with contact centers over the past couple of years. McKinsey did a similar study that showed 30% that’s going to be attained, I believe, by 2030.

AI 97

AI Start-ups Legal Technology 97