CSAT.AI

JANUARY 22, 2020

As we enter a new decade, customer experience is firmly positioned as a competitive advantage and something most companies are prioritizing. It’s never been more important to deliver a consistent, seamless experience for customers and to look towards the future to find innovative ways to meet their needs.” – Blake Morgan.

CX 52

CX Customer Service Customer Journey Map Sentiment Analysis 52

SurveySensum

JULY 20, 2023

The issues could be – declining product or service quality, lack of innovation or outdated offerings, unfavorable customer service experiences, or uncompetitive pricing compared to alternatives. Failing to understand this will lead to a further decline in customer satisfaction , negative word-of-mouth, and potential churn.

Retail 52

Retail Customer Feedback CX Social Media 52

Intercom

DECEMBER 14, 2023

Over the past 12 months, everyone has been racing to keep up with the relentless pace of innovation: rethinking business strategies, building new solutions, and preparing teams for the massive changes on the horizon. That transformative power is most evident in the customer service space. Liam: Fair point.

AI 98

AI Start-ups Legal Technology 98