2030 Artificial Intelligence Customer Satisfaction Touchpoint 
Lumoa
SEPTEMBER 30, 2022
Big data, which is the vast amount of information collected from different customer touchpoints, has already fueled the growth of the financial industry. . Today, technologies like Artificial Intelligence or AI (more on this later) have allowed banks to digest huge amounts of data and detect user behavior patterns. .
SurveySensum
JULY 20, 2023
Open-ended) That is why you must collect customer feedback at all touchpoints across the customer journey. This will help you identify touchpoints with the friction, take the required action, and improve the overall retail experience. So start listening to the voice of the customers. So, how to avoid that?
Expert insights. Personalized for you.
94 
Let's personalize your content