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The Current State of AI in BPO Contact Centers Do you know ArtificialIntelligence (AI) is currently the hottest trend in various industries? AI or ArtificialIntelligence is a technology used to create machines that can mimic various human functions like the ability to sense things, make decisions, and communicate.
For listeners, HAL 9000 is a fictional artificialintelligence character, the main antagonist in Arthur C. That’s not how ML works. McKinsey did a similar study that showed 30% that’s going to be attained, I believe, by 2030. Liam: Fair point. Do you know HAL 9000 by the way? Clarke’s Space Odyssey series.
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