eglobalis

DECEMBER 4, 2024

In 2024, a bold and controversial claim suggested that customer experience (CX) would become irrelevant by 2030. Example: Salesforce leverages AI through its Einstein Analytics platform but maintains a robust customer success organization to ensure that clients derive maximum value from the platform.

B2B 325

B2B AI Artificial Intelligence CX 325

Hodusoft

AUGUST 29, 2024

trillion to the global economy by 2030. Enhanced Security and Compliance AI also plays a key role in improving the security and compliance in BPO contact centers. AI-powered tools can help companies monitor interactions and transactions in real time to detect any suspicious activities or potential breaches of compliance.

Contact Center 52

Contact Center AI Artificial Intelligence Compliance 52

Hodusoft

MARCH 13, 2024

Optimizing Customer Support in the Financial Sector: How BPO Contact Centers Can Add Value In the present age, financial institutions are grappling with a wide range of challenges. In today’s dynamic financial landscape, providing exceptional customer support is crucial for the success and reputation of financial institutions.

Contact Center 52

Contact Center Compliance Social Media AI 52

ProProfs

AUGUST 1, 2021

By 2030, there will be a global human talent shortage to the tune of over 85 million people, which is roughly equivalent to Germany’s population. Managing Customer Expectations. Equally important is that such programs are effective in educating new employees about workplace safety and security as a compliance requirement.

Start-ups 52

Start-ups Gaming Compliance Sales 52

Intercom

DECEMBER 14, 2023

Same with customer expectations of the tech. We’re probably only a year away from people expecting to be able to expand on text within a text field, as one simple example. You also need visibility into any security or compliance regulatory things your business or tool needs to abide by.

AI 97

AI Start-ups Legal Technology 97