The Myth of CX’s Death by 2030: Debunking the Fake Speculation
eglobalis
DECEMBER 4, 2024
In 2024, a bold and controversial claim suggested that customer experience (CX) would become irrelevant by 2030. Key arguments for CXs supposed demise include: AI and machine learning will automate all customer interactions. Thoughtful content fosters credibility and maintains their engagement.
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