Remove 2030 Remove Compliance Remove ML
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The Current State of AI in BPO Contact Centers

Hodusoft

Besides these two main types of AI, other popular AI systems include- Machine Learning (ML): A subset of AI, which uses algorithms that learn from existing data, or unsupervised learning. Sentiment Analysis: A process that uses NLP and ML technology to determine the emotional tone (negative, positive, or neutral) of a piece of text.

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2023 in review: Highlights from this year’s best conversations

Intercom

That’s not how ML works. You also need visibility into any security or compliance regulatory things your business or tool needs to abide by. McKinsey did a similar study that showed 30% that’s going to be attained, I believe, by 2030. What we think is happening is this diffusion of best practices enabled by AI.

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