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trillion to the global economy by 2030. Enhanced Security and Compliance AI also plays a key role in improving the security and compliance in BPO contact centers. AI-powered tools can help companies monitor interactions and transactions in real time to detect any suspicious activities or potential breaches of compliance.
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billion by 2030. Omnichannel experience The omnichannel experience that CCaaS solutions provide is one of the strongest USPs of this technology. Call recording Call recording functionality allows businesses to capture and store customer interactions for quality assurance, compliance, and training purposes.
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