Hodusoft

AUGUST 29, 2024

The Current State of AI in BPO Contact Centers Do you know Artificial Intelligence (AI) is currently the hottest trend in various industries? AI technology has drastically transformed the BPO contact centers industry by automating repetitive tasks, enabling intelligent routing, and providing real-time analytics.

Contact Center 52

Contact Center AI Artificial Intelligence Compliance 52

Hodusoft

MARCH 13, 2024

Optimizing Customer Support in the Financial Sector: How BPO Contact Centers Can Add Value In the present age, financial institutions are grappling with a wide range of challenges. billion by 2030. BPO contact centers are equipped with specialized knowledge in financial products and services.

Contact Center 52

Contact Center Compliance Social Media AI 52

Hodusoft

JANUARY 3, 2024

Everything You Need to Know About Contact Center as a Service (CCaaS) The introduction of Contact Center as a Service (CCaaS) heralded the beginning of a new era. An era where small and medium-sized businesses could provide similar customer service as their larger counterparts. billion by 2030.

Contact Center 59

Contact Center Omnichannel Start-ups CRM 59

Hodusoft

SEPTEMBER 4, 2024

First Call Resolution Rate When customers call e-commerce companies, they want the agent to resolve their issues or queries in the first call itself. If that doesn’t happen then it can hamper customer satisfaction. But how many e-commerce companies manage to provide the desired first-call resolution to their customers?

E-commerce 52

E-commerce Sales Omnichannel Contact Center 52

Hodusoft

OCTOBER 3, 2023

from 2023 to 2030. From state-of-the-art cloud-based communication systems to advanced contact center solutions, HoduSoft remains steadfast in delivering exceptional services to its customers. As per a report , The global market for unified communications was valued at $113.48

Innovation 52

Innovation Contact Center Technology Technology 52

Shep Hyken

FEBRUARY 7, 2022

What Does the Contact Center of 2030 Look Like? Balto) Balto CEO and founder Marc Bernstein ends every episode of Reimagining the Contact Center with the same question for his guest: “What does the contact center of 2030 look like?” My Comment: What will the contact center look like in 2030?

Net Promoter Score 13

Net Promoter Score Customer Service Contact Center NPS 13

SurveySensum

JULY 20, 2023

Failing to understand this will lead to a further decline in customer satisfaction , negative word-of-mouth, and potential churn. You can gain a better understanding of any challenges or concerns that high CLV customers may be facing that you may be aware of. Thus it improves the overall customer experience.

Retail 52

Retail Customer Feedback CX Social Media 52