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The Current State of AI in BPO ContactCenters Do you know Artificial Intelligence (AI) is currently the hottest trend in various industries? AI technology has drastically transformed the BPO contactcenters industry by automating repetitive tasks, enabling intelligent routing, and providing real-time analytics.
It’s also an area where there’s been this huge shift to doing more with contactcenters over the past couple of years. That’s not how ML works. McKinsey did a similar study that showed 30% that’s going to be attained, I believe, by 2030. And so, it’s an area where there’s a big business need to get better at this.
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