CommBox

JANUARY 28, 2024

In 2021, Gartner found that 80% of the service industry leaders in B2B and B2C organizations rate migrating to self-service as their top priority, followed by upgrading contact center technology (79%) and automating customer service processes (77%).

AI 52

AI Customer Service Real Estate B2C 52

Hodusoft

SEPTEMBER 4, 2024

That’s because everything in e-commerce, starting from placing orders to making payments, is tech-driven and powered by sophisticated digital technology. percent between 2024 and 2030, all players in the industry will face cutthroat competition for market share.

E-commerce 52

E-commerce Sales Omnichannel Contact Center 52

SurveySensum

JULY 24, 2023

And to deliver that brands are diving deep into customer feedback and advanced technologies and are focusing on creating personalized experiences, targeted promotions, and even mind-blowing VR and AR shopping experiences. Retailers are jazzing up their fitting rooms with cutting-edge technologies. Talk about empowerment!

Retail 52

Retail E-commerce Customer Experience Social Media 52

Comm100

JANUARY 11, 2023

billion USD by 2030. 87% of contact center agents report high or very high levels of stress, and improving working conditions for these staff members is crucial to reducing turnover and improving overall performance. Chatbot usage has doubled since 2020 , and is currently estimated to be worth $641.1 million USD in 2022.

Customer Service 98

Customer Service Healthcare AI Artificial Intelligence 98

Intercom

DECEMBER 14, 2023

While AI technology will certainly continue to advance and improve, it’s unlikely that we’ll ever see a situation like the HAL 9000, at least in the sense of a machine becoming conscious and having its own motivations and desires. Technologies like Fin are really opening up new opportunities around how you think about the customer journey.

AI 98

AI Start-ups Legal Technology 98

1 to 1

SEPTEMBER 27, 2021

The UK’s EV charging market is expected to grow by 29% year-over-year through 2030 according to Delta-EE, an energy market research consultancy. We see more complex EV post-sales calls into the contact center among our clients compared to calls about traditional internal combustion engine (ICE) vehicles.

Manufacturing 26

Manufacturing Omnichannel Touchpoint Customer Relationship 26

SurveySensum

JULY 20, 2023

Embrace innovation: Be open to incorporating innovative solutions, technologies, and strategies that align with customer demands. Improve Retail Customer Experience with SurveySensum – Request a Demo Retail Customer Experience Trends in 2023 Technologies are evolving, and so is the way retailers engage with their customers.

Retail 52

Retail Customer Feedback CX Social Media 52

CSAT.AI

AUGUST 31, 2022

The BLS Occupational Outlook Handbook projects little change in hiring for customer service agents from 2020 through 2030. Another interesting point made in the Handbook is that companies may use human support systems, whether in-house or outsourced, to set them apart from other companies that rely on technology alone.

Customer Service 77

Customer Service Outlook Sentiment Analysis Education 77