Hodusoft

SEPTEMBER 4, 2024

The high customer turnover rate is one of the major challenges for the e-commerce industry. Personalized Customer Experience In the retail and e-commerce sector, a majority of customers expect a personalized customer experience. In such a situation, superior customer service can provide a competitive edge.

E-commerce 52

E-commerce Sales Omnichannel Contact Center 52

SurveySensum

NOVEMBER 3, 2023

That’s the power of good customer service! 64% of business leaders say that customer service has a positive impact on their company’s growth, and 60% say it improves customer retention. – Zendesk This emphasizes the importance of delivering exceptional customer service to drive growth, increase revenue, and more.

Customer Service 52

Customer Service E-commerce AI Customer Satisfaction 52

eglobalis

DECEMBER 4, 2024

In 2024, a bold and controversial claim suggested that customer experience (CX) would become irrelevant by 2030. Example: Salesforce leverages AI through its Einstein Analytics platform but maintains a robust customer success organization to ensure that clients derive maximum value from the platform.

B2B 436

B2B Artificial Intelligence AI CX 436

SurveySensum

JULY 20, 2023

Let’s start by understanding the four common types of customer churn in retail and discover effective solutions for each of them. By doing so, you can proactively work towards reducing churn and improving customer retention. Keeping Up With the Changing Customer Expectations Do you remember the keypad phones by Nokia?

Retail 52

Retail Customer Feedback CX Social Media 52