Comm100

FEBRUARY 21, 2023

Predictions on market growth vary, but one study shows an expected compound annual growth rate in AI of 37.3% from 2023 to 2030. Introducing AI for customer service is allowing organizations in every industry to improve service while cutting costs, improving employee workloads, and more. So why all this interest?

AI 94

AI Customer Service CX Retail 94

CSAT.AI

JANUARY 22, 2020

CX Futurism builds on these ideas. In customer experience (CX) we’re not talking about eliminating the past entirely, but using it to plan for a better future experience. The tools, techniques are evolving and so are customer expectations. CX Futurism. Another area of investment: customer journey mapping.

CX 52

CX Customer Service Customer Journey Map Artificial Intelligence 52

eglobalis

FEBRUARY 24, 2025

This article addresses and counters the unfounded predictions by some that customer experience will disappear by 2030, made by individuals more focused on garnering attention than on providing quality content on Linkedin. Customer experience is not disappearing by 2030. B2B customer expectations are always evolving.

CX 321

CX B2B AI Innovation 321

Lumoa

SEPTEMBER 30, 2022

It’s estimated that financial brands that deliver a better customer experience (CX) receive twice as many recommendations. Plus, their customers are also two times more likely to try new products or services. . Let’s take a look at the trends that will shape the customer journey in banking in 2023 and beyond.

Customer Experience 88

Customer Experience Artificial Intelligence Outlook CX 88

eglobalis

DECEMBER 17, 2024

The customer experience (CX) landscape is undergoing a seismic transformation , with 2025-6 poised to be a defining year. Outdated metrics and strategies will be replaced by AI-driven innovations that promise to reshape how businesses interact with and anticipate the needs of their customers.

AI 372

AI CX Sentiment Analysis Net Promoter Score 372

Comm100

SEPTEMBER 3, 2023

In today’s customer service and support world, expectations are high. Whether demanding faster responses, more personalization, or greater convenience – customers expect a lot when they communicate with brands, and almost all of them think that they’re falling short.

AI 40

AI Social Media CX Customer Expectations 40

SurveySensum

JULY 20, 2023

By gaining insights into customer behavior, preferences, and pain points, retailers can create personalized experiences, anticipate customer needs, and provide solutions that exceed their expectations. According to a study conducted by Salesforce , 76% of customers expect companies to understand their needs and expectations.

Retail 52

Retail Customer Feedback CX Social Media 52