eglobalis

DECEMBER 4, 2024

In 2024, a bold and controversial claim suggested that customer experience (CX) would become irrelevant by 2030. CX is not merely a function or a set of processes; it is an approach to creating value through customer understanding and continuous adaptation. Thoughtful content fosters credibility and maintains their engagement.

B2B 325

B2B AI Artificial Intelligence CX 325

eglobalis

DECEMBER 17, 2024

Autonomous AI Agents: A New Era in Customer Service AI agents are starting replacing basic chatbots with systems capable of handling complex, decision-based tasks. AI-powered insights also improve renewal forecasting and streamline service workflows, ensuring B2B companies can scale customer support without overextending resources.

AI 276

AI CX Sentiment Analysis Net Promoter Score 276

Hodusoft

AUGUST 29, 2024

Besides these two main types of AI, other popular AI systems include- Machine Learning (ML): A subset of AI, which uses algorithms that learn from existing data, or unsupervised learning. Deep Learning: A type of machine learning that involves learning from data using artificial neural networks.

Contact Center 52

Contact Center AI Artificial Intelligence Compliance 52

SurveySensum

JULY 20, 2023

By gaining insights into customer behavior, preferences, and pain points, retailers can create personalized experiences, anticipate customer needs, and provide solutions that exceed their expectations. According to a study conducted by Salesforce , 76% of customers expect companies to understand their needs and expectations.

Retail 52

Retail Customer Feedback CX Social Media 52

Comm100

JANUARY 11, 2023

They are capable of capturing leads, booking meetings, routing chats, and more, in a conversational way that feels natural for customers. Voice bots that communicate with customers through digital voice and telephony channels using the latest machine learning AI to eliminate long wait times. billion USD by 2030.

Customer Service 93

Customer Service Healthcare AI Artificial Intelligence 93

Intercom

DECEMBER 14, 2023

Same with customer expectations of the tech. We’re probably only a year away from people expecting to be able to expand on text within a text field, as one simple example. On the machine learning team, there’s another way of thinking about this. You’re sort of seeing these things crop up everywhere.

AI 97

AI Start-ups Legal Technology 97