2030, Customer Expectations and ML - Tech Customer Success

The Current State of AI in BPO Contact Centers

Hodusoft

AUGUST 29, 2024

Besides these two main types of AI, other popular AI systems include- Machine Learning (ML): A subset of AI, which uses algorithms that learn from existing data, or unsupervised learning. Sentiment Analysis: A process that uses NLP and ML technology to determine the emotional tone (negative, positive, or neutral) of a piece of text.

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2023 in review: Highlights from this year’s best conversations

Intercom

DECEMBER 14, 2023

Same with customer expectations of the tech. We’re probably only a year away from people expecting to be able to expand on text within a text field, as one simple example. That’s not how ML works. McKinsey did a similar study that showed 30% that’s going to be attained, I believe, by 2030.

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The Current State of AI in BPO Contact Centers

2023 in review: Highlights from this year’s best conversations

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