eglobalis

DECEMBER 4, 2024

In 2024, a bold and controversial claim suggested that customer experience (CX) would become irrelevant by 2030. This perspective seemed disconnected from the nature of constructive debate and the dynamics of social media, where differing viewpoints should foster growth rather than defensiveness.

B2B 325

B2B AI Artificial Intelligence CX 325

SurveySensum

JULY 24, 2023

Customers want to experience all the cool trends but also want their needs and expectations to be met. According to Salesforce Customer Engagement Research 2022 , 73% of customers expect companies to understand their unique needs and expectations. Talk about empowerment!

Retail 52

Retail E-commerce Customer Experience Social Media 52

Hodusoft

MARCH 13, 2024

Optimizing Customer Support in the Financial Sector: How BPO Contact Centers Can Add Value In the present age, financial institutions are grappling with a wide range of challenges. In today’s dynamic financial landscape, providing exceptional customer support is crucial for the success and reputation of financial institutions.

Contact Center 52

Contact Center Compliance Social Media AI 52

Comm100

SEPTEMBER 3, 2023

In today’s customer service and support world, expectations are high. Whether demanding faster responses, more personalization, or greater convenience – customers expect a lot when they communicate with brands, and almost all of them think that they’re falling short.

AI 40

AI Social Media CX Customer Expectations 40

Hodusoft

AUGUST 29, 2024

trillion to the global economy by 2030. Whether it is about analyzing a huge amount of customer data such as call logs, emails, social media interactions, or identifying key trends, patterns, and insights, AI tools can perfectly and accurately do the job.

Contact Center 52

Contact Center AI Artificial Intelligence Compliance 52

Hodusoft

SEPTEMBER 4, 2024

The high customer turnover rate is one of the major challenges for the e-commerce industry. Personalized Customer Experience In the retail and e-commerce sector, a majority of customers expect a personalized customer experience. In such a situation, superior customer service can provide a competitive edge.

E-commerce 52

E-commerce Sales Omnichannel Contact Center 52

SurveySensum

NOVEMBER 3, 2023

AI-Powered Customer Service: An Opportunity, Not a Threat AI is already at work, just like Amazon’s Alexa or SurveySensum’s chatbots providing you with quick answers, analytics predicting your needs, and tailored recommendations to improve your experience. These advancements help businesses meet and exceed customer expectations.

Customer Service 52

Customer Service E-commerce AI Customer Satisfaction 52