SurveySensum

JULY 20, 2023

Open-ended) That is why you must collect customer feedback at all touchpoints across the customer journey. And, we explore how leveraging the power of customer feedback can help resolve these issues, ultimately enhancing your customer experience in retail. Did our product variety meet your needs?

Retail 52

Retail Customer Feedback CX Social Media 52

SurveySensum

AUGUST 4, 2023

billion by 2030. That’s why brands are getting creative with their customer loyalty programs in the retail industry. With the help of customer feedback , they are offering personalized programs that truly hit home with their amazing customers and keep them engaged. billion in 2023 to $28.65

Customer Loyalty 52

Customer Loyalty Retail Customer Feedback Text Analytics 52

SurveySensum

NOVEMBER 3, 2023

You reach out to their customer service, and within seconds, a friendly chatbot listens to your issue properly and provides you with the answer, gathering valuable customer feedback. That’s the power of good customer service! And yes, an efficient customer feedback platform tool is the key to it.

Customer Service 52

Customer Service E-commerce AI Customer Satisfaction 52

eglobalis

DECEMBER 4, 2024

In 2024, a bold and controversial claim suggested that customer experience (CX) would become irrelevant by 2030. Watson provides the data, but IBMs consultants interpret and implement it based on nuanced customer requirements. This human-led initiative strengthens customer retention and drives revenue growth.

B2B 428

B2B Artificial Intelligence AI CX 428