Steven Van Belleghem

NOVEMBER 26, 2021

Changing the game of customer loyalty. What is happening now is still mostly gimmick, but I have a strong hunch that NFTs hold the promise to move beyond the current ‘exciting’ collectibles phase and deeply change the game in customer loyalty. Branded economies could change customer loyalty forever.

Customer Loyalty 131

Customer Loyalty Gaming Entertainment Sports 131

Shep Hyken

FEBRUARY 7, 2022

Each week I read many customer service and customer experience articles from various resources. 9 Ways to Build Customer Loyalty by Ken Peterson. CMSWire) This got me thinking about all the companies I’ve worked with and used over the years and what they actually did to earn my loyalty. One thing was clear.

Net Promoter Score 13

Net Promoter Score Customer Service Contact Center NPS 13

SurveySensum

AUGUST 4, 2023

In today’s competitive marketplace, building strong customer loyalty has become a game-changer for retailers. And by delivering personalized customer loyalty programs, retailers can deliver a great customer experience in retail. billion by 2030. billion by 2030. billion in 2023 to $28.65

Customer Loyalty 52

Customer Loyalty Retail Customer Feedback Text Analytics 52

MattsenKumar

MARCH 7, 2023

billion by 2030, witnessing a CAGR of 17.5% between 2021 and 2030. By providing content that is more likely to be understood, customers are more likely to complete the course or program, leading to higher completion rates and increased revenue. billion, and it is predicted to expand to $840.11

Compliance 52

Compliance Education Legal Customer Loyalty 52

eglobalis

FEBRUARY 24, 2025

This article addresses and counters the unfounded predictions by some that customer experience will disappear by 2030, made by individuals more focused on garnering attention than on providing quality content on Linkedin. Customer experience is not disappearing by 2030. The Gist Human expertise essential.

CX 314

CX B2B AI Innovation 314

eglobalis

DECEMBER 17, 2024

Rethinking Customer Loyalty Metrics: Beyond NPS The Net Promoter Score (NPS) , once heralded as the ultimate measure of customer loyalty, is now under scrutiny. AI tools like recommendation engines (used by Netflix and Amazon) demonstrate how anticipating preferences fosters deeper customer loyalty.

AI 367

AI CX Sentiment Analysis Net Promoter Score 367

Hodusoft

AUGUST 29, 2024

trillion to the global economy by 2030. This understanding of customer sentiments allows agents to adjust and personalize their approach in real time to better assist customers and meet all their needs. According to a report , it is estimated that AI will contribute up to $15.7

Contact Center 52

Contact Center AI Artificial Intelligence Compliance 52