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This article addresses and counters the unfounded predictions by some that customer experience will disappear by 2030, made by individuals more focused on garnering attention than on providing quality content on Linkedin. Customer experience is not disappearing by 2030. The Gist Human expertise essential.
PredictiveAnalytics: The process of using historical data to forecast future events or outcomes. trillion to the global economy by 2030. This understanding of customer sentiments allows agents to adjust and personalize their approach in real time to better assist customers and meet all their needs.
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