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This is one reason behind the tremendous growth of the customer support industry worldwide. As per statistics , the global customer experience management market size is expected to grow at a CAGR of 18.1% from 2022 to 2030. 93% of customers are likely to buy again from brands that offer excellent customer services.
billion by 2030. After the COVID-19 pandemic, CCaaS solutions became a lifesaver for many companies and it enabled them to run their customer service operations remotely. Omnichannel experience The omnichannel experience that CCaaS solutions provide is one of the strongest USPs of this technology.
The UK’s EV charging market is expected to grow by 29% year-over-year through 2030 according to Delta-EE, an energy market research consultancy. This is where auto companies have an opportunity to be the hero in delivering a seamless omnichannel, end-to-end experience across the full customer lifecycle.
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