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billion by 2030. Be it normal phone calls, video calls, text messages, live chats, email, or socialmedia, CCaaS solutions can provide all these and more with just a click of a button. As per a report released by Fortune Business Insights, the market size of global CCaaS is valued at USD 5.15
billion by 2030. Additionally, businesses increasingly recognize the importance of effective customerrelationshipmanagement as a critical factor in revenue generation. The benefits of live chat software, such as improved customer support and engagement, have also contributed to the growth of this market.
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