CommBox

SEPTEMBER 20, 2021

In 2021, Gartner found that 80% of the service industry leaders in B2B and B2C organizations rate migrating to self-service as their top priority, then upgrading contact center technology (79%) and automating customer service processes (77%). . Self-service allows your business to focus on making more customers happy while saving resources.

AI 96

AI Customer Service B2C Real Estate 96

CommBox

JANUARY 28, 2024

In 2021, Gartner found that 80% of the service industry leaders in B2B and B2C organizations rate migrating to self-service as their top priority, followed by upgrading contact center technology (79%) and automating customer service processes (77%). 10 Facts you should know about Chatbots Chatbots can result in 80-90% response rates.

AI 52

AI Customer Service Real Estate B2C 52

Hodusoft

DECEMBER 30, 2022

Unified Communications systems are rapidly increasing in popularity, with a projected growth rate of 18% CAGR between 2022 and 2030. Enterprise phone systems offer the resources that businesses need to achieve this goal, including seamless communication, improved customer retention, and increased conversion rates.

Data Entry 52

Data Entry Business Operations Finance Actionable Insights 52

eglobalis

DECEMBER 4, 2024

In 2024, a bold and controversial claim suggested that customer experience (CX) would become irrelevant by 2030. Watson provides the data, but IBMs consultants interpret and implement it based on nuanced customer requirements. This human-led initiative strengthens customer retention and drives revenue growth.

B2B 436

B2B Artificial Intelligence AI CX 436

SurveySensum

JULY 20, 2023

Let’s start by understanding the four common types of customer churn in retail and discover effective solutions for each of them. By doing so, you can proactively work towards reducing churn and improving customer retention. This also customers to shop with Amazon Fresh in their most convenient manner.

Retail 52

Retail Customer Feedback CX Social Media 52