Hodusoft

OCTOBER 3, 2023

from 2023 to 2030. To be successful in the communication technology world, staying at the forefront of innovation is crucial for today’s businesses. This recognition highlights HoduSoft’s commitment to excellence and innovation in unified communications.

Innovation 52

Innovation Contact Center Technology Technology 52

Hodusoft

JANUARY 3, 2024

billion by 2030. That resulted in the innovation of cloud-based contact center software. Benefits of CCaaS Since its advent, CCaaS solutions have transformed the contact center sector and customer-facing businesses hugely. These capabilities contribute to increased customer satisfaction and loyalty.

Contact Center 59

Contact Center Omnichannel Start-ups CRM 59

Hodusoft

MARCH 13, 2024

billion by 2030. This blog explores the challenges faced by the financial industry, the role of BPO contact centers, and strategies to enhance customer support. Quality of Service A customer satisfaction survey revealed that 85 percent of respondents value high-quality customer service in the financial sector.

Contact Center 52

Contact Center Compliance Social Media AI 52

CSAT.AI

JANUARY 22, 2020

As we enter a new decade, customer experience is firmly positioned as a competitive advantage and something most companies are prioritizing. It’s never been more important to deliver a consistent, seamless experience for customers and to look towards the future to find innovative ways to meet their needs.” – Blake Morgan.

CX 52

CX Customer Service Customer Journey Map Sentiment Analysis 52

Hodusoft

DECEMBER 30, 2022

Unified Communications systems are rapidly increasing in popularity, with a projected growth rate of 18% CAGR between 2022 and 2030. Poor communication can also lead to missed opportunities and dissatisfaction among customers, potentially causing them to switch to a different product or brand.

Data Entry 52

Data Entry Business Operations Finance Actionable Insights 52

SurveySensum

JULY 20, 2023

The issues could be – declining product or service quality, lack of innovation or outdated offerings, unfavorable customer service experiences, or uncompetitive pricing compared to alternatives. Failing to understand this will lead to a further decline in customer satisfaction , negative word-of-mouth, and potential churn.

Retail 52

Retail Customer Feedback CX Social Media 52

Intercom

DECEMBER 14, 2023

Over the past 12 months, everyone has been racing to keep up with the relentless pace of innovation: rethinking business strategies, building new solutions, and preparing teams for the massive changes on the horizon. That transformative power is most evident in the customer service space. A year of innovation and conversation.

AI 98

AI Start-ups Legal Technology 98