Hodusoft

OCTOBER 3, 2023

from 2023 to 2030. To be successful in the communication technology world, staying at the forefront of innovation is crucial for today’s businesses. This recognition highlights HoduSoft’s commitment to excellence and innovation in unified communications.

Innovation 52

Innovation Contact Center Technology Technology 52

eglobalis

FEBRUARY 24, 2025

This article addresses and counters the unfounded predictions by some that customer experience will disappear by 2030, made by individuals more focused on garnering attention than on providing quality content on Linkedin. Customer experience is not disappearing by 2030. The Gist Human expertise essential.

CX 322

CX B2B AI Innovation 322

eglobalis

DECEMBER 17, 2024

The customer experience (CX) landscape is undergoing a seismic transformation , with 2025-6 poised to be a defining year. Outdated metrics and strategies will be replaced by AI-driven innovations that promise to reshape how businesses interact with and anticipate the needs of their customers.

AI 372

AI CX Sentiment Analysis Net Promoter Score 372

CSAT.AI

JANUARY 22, 2020

As we enter a new decade, customer experience is firmly positioned as a competitive advantage and something most companies are prioritizing. It’s never been more important to deliver a consistent, seamless experience for customers and to look towards the future to find innovative ways to meet their needs.” – Blake Morgan.

CX 52

CX Customer Service Customer Journey Map Artificial Intelligence 52

Hodusoft

AUGUST 29, 2024

trillion to the global economy by 2030. It would be correct to say that AI’s key ability to automate, optimize, and enhance decision-making is greatly reshaping the economy, and driving growth and innovation across industries. According to a report , it is estimated that AI will contribute up to $15.7 Ask for a Free demo!

Contact Center 52

Contact Center AI Artificial Intelligence Compliance 52

Hodusoft

JANUARY 3, 2024

billion by 2030. That resulted in the innovation of cloud-based contact center software. Benefits of CCaaS Since its advent, CCaaS solutions have transformed the contact center sector and customer-facing businesses hugely. These capabilities contribute to increased customer satisfaction and loyalty.

Contact Center 59

Contact Center Omnichannel Start-ups CRM 59

Hodusoft

DECEMBER 30, 2022

Unified Communications systems are rapidly increasing in popularity, with a projected growth rate of 18% CAGR between 2022 and 2030. Poor communication can also lead to missed opportunities and dissatisfaction among customers, potentially causing them to switch to a different product or brand.

Data Entry 52

Data Entry Business Operations Finance Actionable Insights 52